By John Sikaras, Fulton May Solutions
At Fulton May Solutions, our mission has always been simple: make technology an engine for operational efficiency, security, and growth for small and mid-sized businesses. Today, I’m excited to share an important step in that mission: we’ve expanded our Technical Account Management (TAM) team and welcomed Michael Wayne as a Technical Account Manager. This investment strengthens our commitment to white-glove service, continuity, and measurable outcomes for every client engagement.
What Technical Account Management Means for Your Business
Technical Account Management is the strategic layer that sits on top of day-to-day managed IT services. While our service desk keeps your systems running, TAM ensures your environment, spend, and risk posture are aligned with where your business is headed. For our clients businesses, where compliance, uptime, and cost control are non-negotiable, TAM translates technology decisions into business results.
In practice, your TAM serves as your advocate and guide. We start by understanding your goals, regulatory obligations, and operational realities. From there, we map your current state, highlight risks and opportunities, and build a clear plan that sequences improvements over the next 12 months. You get predictable execution, fewer surprises, and a partner who measures progress against outcomes and not just tickets closed.
Our cadence is deliberate and transparent. Monthly progress reviews keep initiatives moving and budgets on track. Quarterly strategy sessions step back to reassess priorities, new risks, and shifts in your market or workforce. And when time-sensitive decisions arise, such as a vendor contract renewal, a security incident, or a merger-related integration, your TAM is on call to provide timely guidance and coordinate the right experts.
Deliverables You Can Act On
We focus on deliverables that leaders can use to make confident decisions. Your engagement typically includes a current-state assessment, a 12-month roadmap, and a practical budget that balances modernization with risk reduction. We translate technical work into business language so executives, finance, and operations all see the why, what, and when.
- Current-state assessment that documents assets, dependencies, controls, and gaps, so you know exactly where you stand.
- 12-month roadmap that sequences projects by impact, effort, and risk, aligned to your fiscal cycles and resource capacity.
- Budget and refresh plan that clarifies total cost of ownership, lifecycle milestones, and opportunities to reduce spend.
- Security and compliance reviews that map policies to frameworks relevant to your industry and identify remediation steps.
- Vendor and license management that right-sizes contracts, eliminates waste, and ensures responsibilities are crystal clear.
- Executive summaries that track progress, risks, and ROI—purpose-built for board or leadership updates.
The result is a predictable, transparent program that turns IT into a lever for growth, compliance, and resilience.
Meet Michael Wayne
Michael brings a proven track record leading client engagements across Microsoft 365 optimization, network modernization, and cloud adoption with minimal disruption to daily operations. He excels at translating technical detail into plain language and facilitating decisions that bring operations, finance, and IT to the same table.
What stands out most is Michael’s focus on risk mitigation and continuity planning. He looks beyond immediate fixes to design environments that scale confidently as your headcount, locations, or regulatory requirements change. Clients appreciate his steady approach, especially when timelines are tight and the stakes are high.
Michael embodies our standard of white-glove service: proactive communication, clear documentation, and a relentless focus on measurable outcomes. I’m confident our clients will feel the difference he brings to each engagement.
Why This Matters Now
Technology is changing quickly, and so are the risks. Cyber threats are more sophisticated, compliance expectations are rising, and budgets are under pressure. Without a strategic layer guiding investment decisions, organizations can overspend on the wrong priorities or underinvest in the controls that matter most.
TAM gives you a single, accountable owner for the technology strategy that supports your business. It reduces surprises, protects your operations, and makes it easier to demonstrate value to leadership, boards, and customers. That’s the standard we hold ourselves to at Fulton May Solutions.
Next Steps
If you’d like to discuss how TAM can support your roadmap or an upcoming initiative, contact us and ask for the TAM team. Whether you are preparing for an audit, planning a cloud migration, or simply need better visibility into spend and risk, we’re here to help.
