Information technology continues to evolve at a swift pace, calling for constant IT transformations in savvy business environments. Utilizing the right information technology software can make all the difference when it comes to storing, analyzing, and gaining invaluable insights from all your electronic data.
However, IT software is a broad term. How can you know where to start? How can you determine which IT solution is best for your organization?
It all depends on your business needs. Every IT software is designed for a specific purpose. You can utilize various types of security software to keep your sensitive data safe and secure. You can also use project management software, CRM (Customer Relationship Management) software, and so much more.
However, there are many information technology software categories that carry the most weight when it comes to your business. Here’s what they are.
Mobile Device Management Software
With the ever-increasing use of smartphones and other mobile devices, more and more organizations experience higher security risks. If your employees use their mobile devices in the workplace, your sensitive data may not be as secure as you may think.
Numerous cybersecurity threats are lurking behind every corner, and your employees’ mobile devices are the perfect gateway to your business network.
This is why you should get mobile device management (MDM) software, also known as enterprise mobility management (EMM) software. It will help you enable secure use of all mobile devices in your workplace, both business and personal.
This software will provide you with:
- Encryption
- Malware protection
- Reliable password protection
- Loss or theft protection (remotely locking or erasing data)
- Mobile content and application management
- Network access control
- And much more
All of these benefits essentially help you establish a good BYOD (Bring-Your-Own-Device) policy, and control how your employees access company data. Embracing BYOD also reduces your costs, as you save on employee devices and operating costs.
If your business relies on a BYOD policy, then MDM software is an absolute necessity. It’s also a must for every business because employees always bring at least a smartphone to the workplace.
Configuration Management Software
Configuration management (CM) software helps you track and control software changes in your IT system. From the implementation of various pieces of software, all through their updates and potential faults, a CM system enables you to monitor all changes, analyze their impact, store your data in a centralized database, and map your IT environment.
With this type of software, you can reduce costs, save time, increase efficiency, and become more agile. You can significantly improve the performance of all your software solutions by instantly detecting and resolving potential configuration errors.
Almost all businesses can benefit from this software. Every company that relies on one or more software solution should get a CM system. They’ll get the most out of their IT system, and avoid inconsistencies and costly mistakes.
IT Helpdesk Software
IT helpdesk software provides a centralized resource where both internal (employees) and external users (customers) can find information about various services, products, and company practices.
Whenever a customer wants to submit a help ticket, they can do so through your online customer portal. They don’t have to resort to emails and phone calls to get answers to all their questions. You can also automate your ticketing management, and instantly assign tickets to the most appropriate technicians.
This software provides you with an internal self-help database as well and also enables your staff to submit help tickets for your IT department whenever there’s an issue. This saves a lot of valuable time for your employees, making them more efficient and productive.
IT helpdesk software also comes with built-in reporting and analytics tools, which enable you to improve your help operations. For instance, you can see how your customers are satisfied with your service, and what your average resolution times are so that you can consistently improve.
IT helpdesk software can benefit finance and insurance businesses, healthcare facilities, businesses in manufacturing, transport, and heavy industry, government agencies, educational organizations, and any other company that handles help desk tickets.
If you need IT consulting and cloud services for your information technology department, Fulton May Solutions is here for you. We are a full-service IT business that offers a wide array of IT services and solutions for companies of all sizes. Contact us today to get a free business IT assessment!
